Privacy Policy

Who we are and how to contact us

LiveMarket is operated by Livora Ventures Inc.. The service website is https://getlivemarket.com. For privacy questions, requests, or complaints, email support@getlivemarket.com.

This policy is a draft for business, technical, and legal review.

Information we collect

Depending on how you use LiveMarket, information may include account and contact details such as name, email address, phone number, login identifiers, profile photo, biography, skills, and account role; task and offer information such as descriptions, budgets, proposed prices, availability, job status, completion notes, and reviews; and communications such as messages, reports, support requests, photos, and dispute evidence.

Location information may include an approximate area shown while browsing and an exact service address supplied for a selected job or its participants. Exact location is disclosed only to people and providers who need it for the service.

We may process device, browser, security, and usage information such as IP address, browser type, timestamps, request and error logs, session identifiers, interactions, and security signals. If a real payment flow is available, transaction information may include amount, status, references, refunds, and limited payment-provider details; full card or bank credentials should be handled by the payment provider rather than LiveMarket.

Sources of information

We receive information directly from you when you register, create a profile, post a task, submit or accept an offer, communicate, upload content, leave a review, report an issue, or contact support. We also receive information from the other party to a task, from devices and browsers that access the service, and from service providers involved in login, hosting, communications, storage, security, or payments when enabled.

How we use information

We use information to create and secure accounts; display profiles, tasks, and offers; match and connect Posters and Pros; support messages and job coordination; provide notifications; process and document transactions when available; investigate reports, cancellations, refunds, and disputes; prevent fraud and abuse; provide support; maintain and improve the service; comply with legal obligations; and protect users, LiveMarket, and the public.

Where consent is legally required for a particular use, we will request it. Other processing may be necessary to provide requested services, protect legitimate interests, or meet legal obligations, depending on applicable law.

What other users can see

Profile details, reviews, approximate location, task descriptions, budgets, offers, and availability may be visible to other users according to the marketplace workflow. A Poster and selected Pro may receive additional information reasonably needed to coordinate and perform a job, such as messages and the service address.

Do not post sensitive personal information that is unnecessary for a task. Content you make public or share with another user may be copied or retained by that person outside LiveMarket’s control.

When information is disclosed

We may disclose information to the Poster or Pro involved in a task; to vendors that provide hosting, account login, database and file storage, email, notifications, security, customer support, analytics if later enabled, and payment services if later enabled; and to professional advisers working under appropriate duties.

We may also disclose information when reasonably necessary to comply with law or legal process, protect safety and rights, investigate fraud or abuse, enforce agreements, or complete a financing, acquisition, reorganization, or sale involving the business, subject to applicable safeguards.

`If you have questions about disclosures of your information, or want to exercise opt-out rights available to you under applicable advertising, sale, or sharing laws, contact us at ${SUPPORT_EMAIL}.`

Payment information

Payment information is processed only if a real payment flow is presented. A payment provider may collect card, bank, identity, tax, fraud-prevention, or payout information under its own privacy terms. LiveMarket may receive transaction references, status, amount, payment method type or last digits, refund information, and risk signals needed to operate and support the transaction.

Demo balances and payment-status labels do not transfer funds.

Device permissions

LiveMarket may request optional device permissions only when a feature needs them, and the request is presented by your device or browser.

You can manage device permissions in your browser or operating-system settings, although disabling a permission that a feature needs may limit that feature.

Cookies & Local Storage

LiveMarket uses essential cookies and similar browser storage to maintain sign-in sessions, protect account access, and remember settings such as your language preference. Clearing browser storage may sign you out or reset preferences.

Blocking or clearing browser storage does not prevent ordinary server, security, or network logs from being created. Browser controls can manage cookies and local storage, but essential storage may be needed for sign-in and requested features.

Retention

We retain account and service information for as long as reasonably needed to provide the account and complete requested services. Retention also depends on the type of record, user expectations, backup cycles, security and fraud needs, unresolved transactions or disputes, and applicable legal, accounting, tax, or reporting duties.

Closing an account does not require indefinite retention. When information is no longer reasonably needed, it should be deleted or de-identified, subject to limited backups and records that must be retained for legal, tax, safety, fraud-prevention, transaction, or dispute purposes.

Account & Data Deletion

To request deletion of a LiveMarket account and associated personal information, email support@getlivemarket.com with the subject “LiveMarket account deletion request.” Send the request from the email associated with the account when possible and include only enough information to identify the account, such as the account email and display name. Do not send a password, full card number, bank credential, or Social Security number.

We may ask for proportionate information to verify account ownership and protect against fraudulent deletion requests. A deletion request is for deletion, not merely deactivation. We will delete or de-identify account information that is not reasonably needed, while retaining limited records when required for legal, tax, transaction, fraud-prevention, safety, or dispute purposes.

An unresolved transaction or dispute may require temporary retention of relevant records, but it does not create a blanket or indefinite block on deletion.

Request account deletion by email
support@getlivemarket.com

Your choices and privacy rights

You may update information available in your account and control browser or device permissions and notifications. You may ask to access, correct, or delete personal information, or exercise other rights available under applicable law, by contacting support.

We may verify identity in a manner proportionate to the request and may deny or limit a request only where permitted by law, such as to protect another person’s rights or preserve required records. Privacy laws differ by location; your rights depend on the law that applies to you.

Security

We use reasonable administrative, technical, and organizational measures designed to protect information in light of the service and risks involved. No internet service, transmission, or storage system is completely secure, so we cannot guarantee absolute security. Use a strong, unique password and contact support if you suspect unauthorized access.

Adults only

LiveMarket is directed to adults and is not intended for anyone under 18. We do not knowingly offer accounts to children. If you believe a person under 18 has provided personal information, contact support so the issue can be reviewed.

International processing

Service providers may process information in locations other than where a user lives. Where applicable law requires transfer protections, LiveMarket will use appropriate measures for the relevant processing.

Changes to this policy

We may update this policy as the service, providers, or legal requirements change. The revised version will be posted here with an updated date, and additional notice or consent will be provided when required by law.